Chief of Staff - B2B

Our client is a fast-growing B2B consumer-tech company working with leading clients in the US market. As the business continues to scale, they are looking for a high-calibre Chief of Staff to work closely with the leadership team on strategic initiatives, business priorities and key customer-facing outcomes.
This role will sit at the intersection of strategy, customer success and business operations, helping drive initiatives that directly impact client relationships, renewals and growth.
What You’ll Do
Partner closely with the leadership team to drive strategic priorities and critical business initiatives.
Work across teams to improve execution, solve complex business problems and ensure key initiatives move forward.
Develop a strong understanding of the company’s US clients, their business needs and key drivers of customer success.
Work with Customer Success and commercial teams to track account health, identify risks and support initiatives around retention, renewals and expansion.
Analyse customer, revenue and operational data to identify trends, opportunities and areas requiring leadership attention.
Drive cross-functional projects spanning strategy, customer success, operations and growth.
Prepare business reviews, strategic analyses and leadership updates to support decision-making.
Act as a thought partner to senior leadership and bring structure and rigour to ambiguous business problems.
What We’re Looking For
4–8 years of experience across strategy consulting, business strategy, Chief of Staff roles, business operations or high-growth B2B/technology businesses.
Experience working with B2B clients, particularly US or global customers, would be highly relevant.
Strong understanding of customer success, account management, renewals, retention and/or revenue growth.
Ability to work across multiple stakeholders and drive initiatives without direct authority.
Strong analytical and problem-solving skills, with the ability to move between high-level strategy and execution.
Comfortable operating in a fast-paced, entrepreneurial environment with significant ownership and exposure to senior leadership.

Work arrangement
No