Customer Success Lead

About the Role
Our client is a growing B2B SaaS company looking to hire a Customer Success Lead to drive customer relationships, adoption, retention, and overall account growth.
The role will work closely with enterprise customers and internal teams to ensure successful implementation, drive product adoption, and build long-term strategic partnerships. This is an opportunity for someone from a consulting, strategy, or central leadership role in a startup who enjoys working at the intersection of business, technology, and customer engagement.
Key Responsibilities
Own customer relationships across key enterprise accounts, ensuring successful onboarding, product adoption, and long-term customer satisfaction.
Work closely with customer leadership teams to understand business objectives, identify challenges, and translate them into actionable solutions using the company's SaaS platform.
Drive customer success strategies, including account planning, adoption metrics, retention, renewals, and expansion opportunities.
Partner with Product, Engineering, Sales, and Implementation teams to ensure seamless execution and resolution of customer requirements.
Identify opportunities to improve customer engagement, operational efficiency, and overall value delivered through the platform.
Develop frameworks, processes, and metrics to track customer health, engagement, and business outcomes.
Act as a strategic advisor to customers, building trusted relationships with senior stakeholders and driving measurable business impact.
Ideal Candidate Profile
5–8+ years of experience in management consulting, corporate strategy, business operations, or central roles within a startup or high-growth technology company.
Experience working with enterprise customers, senior stakeholders, or cross-functional teams on complex business problems.
Strong understanding of business processes, problem-solving, and the ability to translate business requirements into actionable solutions.
Comfortable working in a fast-paced, evolving environment with significant ownership and accountability.
Strong communication, stakeholder management, and project management skills.
Experience in a B2B SaaS, technology, or enterprise solutions environment would be an advantage.

Work arrangement
No