Associate Director-Business Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Director-Business Operations based in India.
This is a strategic business operations leadership role focused on strengthening operating models, governance, and execution across a complex digital technology organization.
You will help shape long-range operating strategies while improving management systems, transparency, accountability, and organizational performance.
The role combines strategic thinking with hands-on execution, requiring you to turn complex organizational challenges into practical, scalable solutions.
You will work closely with senior leaders and cross-functional partners across Technology, Finance, Program Management, and Business Enablement.
A major focus will be driving structured process improvement, data-driven decision-making, risk management, and operational discipline.
You will also influence financial and resource planning while supporting communication, engagement, and organizational transformation initiatives.
This opportunity is ideal for an experienced leader who thrives in matrixed environments and enjoys connecting strategy, people, processes, and execution.
Accountabilities
Business Operations and Strategy: Support and execute the business operations strategy, operating model, and governance framework while improving organizational clarity, alignment, accountability, execution discipline, and management routines.
Process Improvement: Lead initiatives that simplify processes, reduce waste, improve efficiency, and strengthen execution through structured problem-solving and CORE methodology, identifying root causes and implementing practical solutions.
Performance Management: Lead business reviews and operational analysis with senior leadership and key stakeholders, developing and monitoring KPIs and performance measures that provide actionable insights and support data-driven decisions.
Governance and Risk Management: Manage risk, issue, and change-control processes across programs and workstreams, improving visibility, accountability, escalation practices, and early identification of organizational risks.
Financial and Resource Planning: Partner with Finance on budgeting, forecasting, and resource planning, ensuring investments and resources remain aligned with strategic priorities while providing operational and financial insights to leadership.
Communication and Engagement: Develop communication plans that improve transparency and organizational alignment, while supporting town halls, leadership reviews, employee engagement activities, and clear communication of priorities, progress, and outcomes.
Organizational Transformation: Drive organization-wide improvements and transformation initiatives, identifying systemic challenges and developing scalable solutions that strengthen management systems, operating models, and continuous improvement capabilities.
Requirements
Professional Experience: Bring 15+ years of relevant professional experience with increasing responsibility and strategic scope, including significant experience in business operations, operational strategy, transformation, or organizational improvement.
Business and Operations Expertise: Demonstrate strong business acumen across program management, project management, operations management, risk management, financial stewardship, and process improvement.
Strategic Leadership: Possess strong strategic thinking and structured problem-solving capabilities, with a proven ability to translate organizational priorities into effective operating strategies and measurable outcomes.
Stakeholder Management: Demonstrate the ability to influence, align, and collaborate with senior stakeholders across diverse functions and departments within a complex, matrixed environment.
Process Improvement: Have proven expertise in driving operational rigor, process improvement, and organizational transformation using structured methodologies, with a strong CORE and continuous-improvement mindset.
Governance and Performance: Experience developing operating models, management systems, portfolio governance, KPIs, operational performance frameworks, and risk and change governance is highly desirable.
Financial Planning: Experience partnering with Finance on budget strategy, forecasting, resource planning, and investment decisions is preferred.
Leadership Capability: Demonstrate the management and leadership capability to lead cross-functional project teams or coordinate across multiple related departments while maintaining strong execution discipline.
Communication: Possess excellent communication skills and the ability to present complex information clearly, concisely, and with impact to senior audiences.
Education: A bachelor’s degree in Engineering, Science, Technology, Mathematics, or another related STEM discipline is required, while an advanced degree in a relevant field is preferred.
Certification: A CORE Professional Certification is required.
Additional Experience: Experience developing long-range operating strategies, managing organizational transformation, identifying systemic challenges, and creating simple, scalable solutions is strongly preferred.
Benefits
Work Arrangement: Hybrid working model, combining onsite and offsite work in India.
Meal Support: Meal coupons and meal vouchers are included in the benefits package.
Insurance: Group term life insurance, group health insurance, and group personal accident insurance.
Time Off: 18 days of annual vacation and 12 days of contingency leave each year.
Professional Development: Employee scholar program supporting continued learning and development.
Work-Life Balance: Benefits and practices designed to support a healthy balance between professional and personal commitments.
Financial Benefits: Access to a car lease program, National Pension Scheme, and Leave Travel Allowance (LTA).
Transportation Support: Fuel and maintenance or driver wage support is included.
Global Environment: Opportunity to collaborate with senior leaders and cross-functional teams in a complex, international digital technology environment.
Additional Requirements: India-based external hires are subject to background checks, which may include a drug screening in accordance with applicable requirements.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
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