Customer Service Representative

Job Description: Customer Contact Representative
Company Overview
NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.
Role Summary
We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.
Key Responsibilities
Respond to customer inquiries and concerns in a professional and empathetic manner
Resolve customer issues efficiently to maintain high satisfaction levels
Build and maintain strong, positive relationships with customers
Assist the team in enhancing customer service processes and quality
Manage multiple tasks effectively while maintaining accuracy and attention to detail
Required Qualifications
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Patient, positive, and detail-oriented mindset
Previous customer service experience is an added advantage
Fluency in multiple languages is a plus
Minimum qualification: High school diploma or equivalent
Salary & Benefits
CTC: ₹26,000 – ₹38,000 per month
Night Shift Allowance: Additional compensation for hours worked beyond 40 per week
Perks & Facilities:
Complimentary meals during shifts
Cab facility available between 9:00 PM – 6:00 AM
Temporary accommodation provided for 5 days for relocated candidates
Travel tickets from your place to Ahmedabad.
Job Type
Full-time

Work arrangement
No