Customer Service Specialist

Job Description: Customer Specialist
Company Overview
NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we are committed to delivering innovative solutions and exceptional value to our clients.
Role Summary
We are seeking a motivated and customer-oriented Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site position focused on providing high-quality customer support and ensuring an excellent customer experience.
Key Responsibilities
Handle customer inquiries and concerns in a professional, courteous, and empathetic manner
Resolve customer issues efficiently to ensure high levels of customer satisfaction
Build and maintain strong, positive relationships with customers
Support the team in improving customer service processes and service quality
Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
Required Qualifications
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Patient, positive, and detail-oriented attitude
Prior customer service experience is an added advantage
Fluency in multiple languages is a plus
Minimum qualification: High school diploma or equivalent
Salary & Benefits
CTC: ₹25,000 – ₹38,000 per month
Night Shift Allowance: Additional compensation for hours worked beyond 40 hours per week
Perks & Facilities
Complimentary meals during shifts
Cab facility available between 9:00 PM and 6:00 AM
Temporary accommodation provided for 5 days for relocated candidates
Travel tickets provided from your location to Ahmedabad
Job Type
Full-time
Contact:
HR Team – Simran
📞 8618208176

Work arrangement
No