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Description supplied by the original job listing.
A global organization with operations spanning multiple markets is setting up a new HR Shared Services Hub in Bangalore to centralize and modernize HR service delivery across the APAC region. This is a ground-floor opportunity to design, build, and lead a regional function that doesn't exist yet. This role is responsible in shaping the operating model, the team, and the way HR services get delivered across a diverse set of countries.
The successful candidate will work closely with senior HR and business leaders across the region, taking on full ownership of standing up the hub from structure and governance through to day-to-day service delivery. Over time, the function is expected to grow into a sizeable specialist team supporting the region.
Responsibilities:
Design and implement the structure, governance, and processes for a new centralized HR shared services function
Lead the transition of HR responsibilities from individual country teams into the regional hub
Build, hire, and develop the team as the function scales
Partner with senior HR and business stakeholders across APAC to align the hub's design with broader people strategy
Define and manage service levels, driving consistent and reliable HR service delivery
Establish a culture of accountability, continuous improvement, and customer focus within the team
Monitor and improve key operational metrics as the hub matures
Act as the primary point of ownership for the hub's performance and stakeholder relationships during the build phase
What you bring
Over 10 years of HR Ops experience, with a minimum of 5+ years in HR leadership, with direct experience in multi-country or multi-site operations
Track record of building a shared services function from the ground up
Working knowledge of ERP, HR application tools and automation. Use case of AI adoption will be an added advantage
Solid grounding in cross-border compliance with good knowledge in employment law, data governance, statutory variation
Experience owning service-level targets and improving shared services performance metrics
Strong track record building, developing, and scaling a team
Effective across functions and geographies, including with stakeholders resistant to change
Self-directed, results-driven, service oriented with a "can-do" mindset.
Work arrangement
No
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