ServiceNow Architect

Role: ServiceNow Architect
Exp: 8-14 Years
Location: Bangalore
Mandatory:
ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
Must have
Proven experience as a ServiceNow Architect
• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)
• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)
• Strong customer service and excellent verbal/written communication
• Hands-on experience in ServiceNow development & integrations
• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)
• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle
• Knowledge of integrations with enterprise monitoring tools
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
Good to have
Strong experience in Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice config
SN
Role descriptions / Expectations from the Role
1 Excellent interpersonal and communication skills, both written and verbal
2 Administration and Optimization
3 Ability to work with a wide range of people with different skills and needs
4 Troubleshooting and Support
5 Following ITIL process, handling service management and Ticketing tools.
Architect, implement, and manage Microsoft Intune solutions
Administration and Optimization
Collaboration and Consultation
Troubleshooting and Support
Innovation and Strategy

Work arrangement
No