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Mail:- info@naukripay.com
Customer Care Executive – Job Description
Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 YearsLocation: As per company requirementEmployment Type: Full-time
Job Summary:We are looking for a friendly and customer-focused Customer Care Executive to handle customer queries, provide timely solutions, and ensure a positive customer experience.
Key Responsibilities:
Handle customer calls, emails, WhatsApp messages, and queries.
Understand customer issues and provide appropriate solutions.
Maintain professional and polite communication with customers.
Follow up on customer complaints and requests until resolution.
Coordinate with internal teams to resolve customer issues.
Maintain accurate records of customer interactions.
Collect customer feedback and share recurring issues with the concerned team.
Achieve customer service and response-time targets.
Required Skills:
Excellent communication skills.
Hindi and English communication preferred.
Good listening and problem-solving ability.
Basic computer knowledge.
Customer-friendly attitude.
Ability to handle multiple queries professionally.
Freshers can apply.
Salary: ₹15,000–₹30,000 per month, depending on experience and skills.
Work arrangement
No
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