Business Operations & Communication Intern

Company Description Pawmax is India’s integrated pet care platform, combining commerce, healthcare, services, and technology into a single connected ecosystem. Through Pawmax, pet parents can discover trusted products, access quick commerce, consult veterinarians, and book grooming and vaccination services in one place. The platform also helps users manage prescriptions and maintain personalized pet health records through a unified digital experience. Backed by AI-driven innovation and an extensive partner network of brands, retailers, distributors, and veterinary professionals, Pawmax is reshaping pet care to be smarter, more convenient, and highly accessible. The team is focused on building the technology that powers the future of pet care in India.
Role Description The Business Operations & Communication Intern will support daily operational activities and internal coordination across teams. This full-time, on-site role is based in Kolkata and involves assisting with process documentation, data tracking, and basic business analysis to improve efficiency in the pet care ecosystem. The intern will help manage communication with partners and customers, draft clear internal and external messages, and contribute to service workflows and issue resolution. Responsibilities may include preparing reports, coordinating with customer service and marketing teams, and participating in cross-functional projects to ensure smooth operations. The intern will be expected to collaborate closely with team members, maintain accurate records, and proactively identify small improvements in business processes.
Qualifications
Business Operations and Business Analysis skills, with the ability to understand workflows and support process improvement.
English Honors students preferred**
Analytical skills to interpret data, identify trends, and contribute to operational reporting and decision-making.
Strong Communication skills, including clear written and verbal communication for internal and external stakeholders.
Customer Service orientation, with an empathetic, solution-focused approach to partner and user interactions.
Pursuing or recently completed a degree in Business, Management, Commerce, Communications, or a related field.
Proficiency with productivity tools (e.g., spreadsheets, presentation software, collaboration platforms).
Ability to work on-site in Kolkata, collaborate in a fast-paced environment, and manage multiple tasks responsibly.
Interest in the pet care sector and willingness to learn about digital platforms and AI-driven products is an advantage.

Work arrangement
No