Capital Equipment Service Engineer -Electrophysiology

JOB DESCRIPTION:
This is not a traditional hospital-based engineering position.
We are seeking a customer-focused Field Service Engineer to support advanced Electrophysiology systems across Italy, Emerging Markets, and the wider EMEA region. This role is ideal for engineers who enjoy working independently, travelling extensively, and solving technical challenges in customer-facing environments.
Whether you are an experienced Field Service Engineer or an early-career engineer looking to build an international service career, this role offers significant exposure to cutting-edge medical technology, diverse healthcare systems, and international collaboration.
Is This the Right Role for You?
This position involves frequent travel, overnight stays, short-notice schedule changes, and responding to critical customer needs when system uptime is at risk.
Successful engineers typically enjoy:
Working from home to customer sites rather than a fixed location
Frequent travel across multiple countries
Managing their own schedules and priorities
Responding to urgent customer issues
Working independently while collaborating with a wider service team
If you prefer highly structured weeks, predictable schedules, or a predominantly site-based role, this position may not be the right fit.
Your Region
Primary focus: Italy & Emerging Markets
Additional support across the wider EMEA region as required
Flexible workload allocation based on business demand
You will be part of a collaborative international service team, supporting customers wherever needed.
What You'll Be Doing
Install, maintain, and troubleshoot Electrophysiology systems
Support hardware, software, IT infrastructure, and network connectivity
Perform preventative maintenance and respond to urgent break/fix situations within SLA requirements
Manage your territory, travel plans, customer priorities, and service commitments independently
Reprioritise workloads based on customer-critical needs
Travel extensively (70%+)
Collaborate with clinical, commercial, and technical teams across the region
What We're Looking ForMindset
We are looking for someone who:
Remains calm and effective when priorities change
Enjoys solving problems in dynamic environments
Takes ownership and acts quickly to support customers
Is comfortable with frequent travel and short-notice changes
Thrives in autonomous, customer-facing roles
Can work independently for extended periods
Experience & Skills
Previous field service, technical support, or customer-facing engineering experience preferred
Graduates or early-career engineers with qualifications in Biomedical, Electronics, Electrical, Mechatronics, or related disciplines are encouraged to apply
Candidates from hospital-based engineering backgrounds should demonstrate a genuine interest in transitioning to a highly mobile field service career
Strong troubleshooting skills in electronics, IT, and networking
Comfortable working within hospital and clinical environments
Languages
Italian and English required
Additional European languages are advantageous
Travel & Location
Based in Milan or surrounding area with access to a major airport
High-travel role (70%+)
Regular travel across Italy, Emerging Markets, and EMEA
Short-notice travel should be expected
Who This Role Is Perfect For
Experienced Field Service Engineers seeking greater international exposure
Early-career engineers looking to establish a long-term field service career
Technical professionals who enjoy autonomy, travel, and customer interaction
Engineers who thrive under pressure and enjoy solving critical customer issues
Why Join Us?
Work with innovative medical technology that supports patient care
Join a highly skilled and collaborative international team
Gain experience across multiple countries and healthcare environments
Develop technical, customer-facing, and professional skills
Build a career with strong international exposure and growth opportunities
Interested? If you are motivated by travel, technical problem-solving, customer interaction, and making a real impact, we'd love to hear from you.
What Changed
Reduced by approximately 35-40%
Removed duplicated references to travel, autonomy, schedule changes, and customer urgency
Combined overlapping sections ("What Makes This Role Different" and "Is This the Right Role For You")
Kept all critical screening elements recruiters and hiring managers need to attract and self-select the right candidates
Maintained candidate-facing, realistic job preview language, which is particularly important for high-travel Field Service roles.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Field Services
DIVISION:EP Electrophysiology
LOCATION:Italy > Milan : Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 75 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable