Central L&D Manager-Operations

Job Opening: L&D – Operations | Central Training & Development
Location: Kolkata – Head Office
Department: Learning & Development – Operations
Experience: 8–12 Years
Industry: Cold Chain | Warehousing | Logistics | Supply Chain
About the Role
We are looking for a dynamic L&D professional to lead Central Training & Development for Operations across multiple warehouse and cold-chain locations. The role will focus on building a strong learning culture, improving workforce capability, ensuring SOP compliance, and driving operational excellence through structured training programs.
Key Responsibilities
1. Central Training & Development
Design and execute the annual training calendar for operations across multiple sites.
Identify training needs through TNA, performance gaps, audits, and operational requirements.
Develop role-based training programs for associates, supervisors, executives, and managers.
Measure training effectiveness and continuously improve learning interventions.
2. Induction & Safety Training
Drive structured induction programs for new employees across operational sites.
Conduct training on cold-chain discipline, food safety, MHE handling, EHS, fire safety, and workplace practices.
Ensure mandatory safety and compliance training is completed within defined timelines.
3. Skill Matrix & Competency Management
Develop and maintain site-wise skill and competency matrices.
Identify competency gaps and implement targeted training/certification programs.
Track employee skill progression, certification status, and training effectiveness.
Establish competency standards for critical operational roles.
4. SOP Implementation & Compliance
Convert operational SOPs into effective training modules and learning materials.
Ensure proper understanding and implementation of SOPs across sites.
Conduct refresher training based on process deviations, audit observations, and operational gaps.
Coordinate with Operations and Quality teams to strengthen SOP adherence.
5. Training MIS & Audit Coordination
Maintain centralized training MIS, attendance, assessments, certifications, and effectiveness reports.
Prepare monthly dashboards and management reports on training performance.
Coordinate with internal teams during audits and compliance reviews.
Track audit observations and ensure timely closure through appropriate training interventions.
🎯 Key Skills
Learning & Development – Operations
TNA & Training Calendar Management
Warehouse / Cold Chain Training
Induction & Safety Training
Skill Matrix & Competency Mapping
SOP Training & Implementation
Training MIS & Dashboard
Audit & Compliance Coordination
Training Effectiveness & Assessment
Strong Communication & Presentation Skills
Ideal Candidate
The ideal candidate should have strong exposure to warehouse, logistics, cold-chain, or supply-chain operations, along with proven experience in managing multi-site L&D programs. The candidate should be proactive, data-driven, and capable of working closely with Operations, Quality, Safety, and HR teams.
🌟 Why Join Us?
Lead central L&D initiatives across multiple operational locations
Build scalable training systems and competency frameworks
Work closely with senior leadership and business operations
Create a measurable impact on people capability, compliance, safety, and operational excellence

Work arrangement
No