Qualtrics Customer Experience Application Consultant - India based

Job description:
AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce solutions. At AKT, we are always becoming - a culture of continuous growth dedicated to helping global brands navigate their transformation journeys with precision and purpose.
AKT is looking for Qualtrics Customer Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping customers unlock the full potential of the Qualtrics platform to run value-driven programs. This role also serves as a client advocate, actively listening to their needs and driving key operational and product enhancements internally.
Reporting to the Head of Qualtrics Solution Consulting, this is a full-time position, open to candidates living and eligible to work in India.
Key Responsibilities:
Solution design and configuration of a business solution
End to end system configuration
Data visualization
Documentation
Training delivery
Client-facing activities and client communication
Project management at small scale
Job Requirements:
8+ years of experience with Qualtrics Customer Experience Consulting
Experience with SPSS, Power BI, or SAP Analytical Cloud – an advantage
Experience with supporting HR Technology or CRM – an advantage
Proficiency with AI tools - an advantage
A degree in business relevant fields and research experience – an advantage
Knowledge of CSS or Python – an advantage
Language skills in English (very high level both written and verbal) – a must
Personal Skills:
Excellent verbal and written communication skills
Curiosity, flexibility, and a can-do-attitude
Proactivity and creativity in asking “why” and also providing solutions
Continuous learning
Technical orientation
Ability to work on several projects simultaneously and independently
Customer-centric approach
AKT Offers:
Realistic growth opportunities into either technical practices or business consulting environment
A range of benefits and opportunities for career growth
Flexible working hours
Stimulating and collaborative working environment
Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
International business environment (offices in the UK, DACH, India, North America, Israel, and Czech Republic)

Work arrangement
No