Customer Support Executive - Kormangala , 4.5lpa, Immediate Joiner

Salary - upto 4.5lpa
Immediate Joiner
Role Description The Customer Support Executive role is a full-time, on-site position based in Koramangala, Bengaluru, with a compensation of approximately 4.5 LPA and an immediate joining requirement. In this role, the executive will handle customer queries and complaints through in-person, phone, and online channels, ensuring timely and accurate responses. Responsibilities include guiding customers about product details, order processes, and delivery information while maintaining high standards of customer satisfaction. The role also involves documenting interactions, escalating complex issues to relevant teams, and following up to ensure resolution. The executive will collaborate with sales and operations teams to improve service quality and contribute to a positive customer experience.
Qualifications
Strong skills in Customer Support and Customer Service to manage inquiries and resolve issues effectively.
Experience in Customer Satisfaction, including handling feedback and maintaining long-term customer relationships.
Ability to provide Online Support across digital platforms, including chat, email, and social media.
Basic Technical Support capabilities to assist customers with order systems, websites, or apps.
Excellent verbal and written communication skills in English; knowledge of local languages is an advantage.
Customer-focused mindset, patience, and problem-solving abilities in a fast-paced retail or food products environment.
Previous experience in customer-facing roles, preferably in FMCG, retail, or food and beverage sectors.
Minimum qualification: Bachelor’s degree or equivalent; fresh graduates with strong interpersonal skills are encouraged to apply.
Comfortable working on-site in Koramangala, Bengaluru, and available to join immediately.

Work arrangement
No