Technical Program Manager

Technical Program Manager
Mexico · Contract
Who We Are
Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.
The Role
We're looking for a senior, seasoned Technical Program Manager to join us full remote in Mexico and drive delivery, planning, and execution across multiple teams on a high-visibility program. This is a strategic role, not a traditional project management position — you'll own cross-team coordination and accountability with digital and channel owners and stakeholders, and manage dependencies, risks, and escalations with real authority. We need a seasoned operator and strong influencer who can drive teams without a direct reporting line, ramp up quickly, and deliver outcomes within a short timeframe. PM profiles are not suitable for this engagement.
What You'll Do
Drive delivery, planning, and execution across multiple teams in an onsite capacity
Own cross-team coordination and accountability with digital, channel owners, and other stakeholders
Manage dependencies, risks, and escalations with authority
Influence and drive teams without holding a direct reporting line
Ramp up quickly to deliver outcomes within a short timeframe
Requirements
Proven ability to drive delivery and execution across multiple teams as a TPM
Strong cross-team coordination, dependency management, risk management, and escalation handling with authority
Senior, seasoned operator able to influence and drive teams without a direct reporting line
Ability to ramp quickly and deliver outcomes within short timeframes
Nice to Have
Travel/Hospitality domain experience
Prior experience in conversational AI, contact center modernization, or omnichannel digital programs

Work arrangement
No