Remote Client Success Coordinator

Company: Sweet Epic Travels | Location: 100% Remote Workspace
About Us At Sweet Epic Travels, we architect elite, unscripted lifestyles for a Tribe of Authentic Explorers. We empower our clients to let the old map fade through premium, transformative global journeys. We believe true wealth is absolute time freedom, honoring your health, and cherishing your family. We are seeking a deeply empathetic, proactive relationship-builder to join our collective and ensure every traveler feels like absolute royalty from their first booking to their return home.
The Role As our Remote Client Success Coordinator, you are the heartbeat of the Tribe. While others focus purely on the logistics, your mission is the feeling of the journey. You will proactively guide our clients through their unscripted travel preparations, design surprise-and-delight moments, and cultivate lifelong loyalty. You are not just supporting a single trip; you are ensuring that every interaction with Sweet Epic Travels elevates their lifestyle and builds an enduring, deeply valued relationship.
Key Responsibilities
🌟 Proactive Onboarding: Welcome new explorers into the Tribe, guiding them seamlessly through their travel preparations and ensuring they feel completely confident stepping away from their routine script.
✨ Surprise & Delight: Coordinate exclusive, VIP touches for our clients' journeys—from a bespoke welcome gift waiting in their suite to an exclusive reservation they didn't even have to ask for.
🤝 Tribe Cultivation: Conduct warm, post-journey check-ins to celebrate their unscripted adventures, gather vital feedback, and effortlessly begin mapping out their next legacy-building experience.
📈 Experience Elevation: Act as the voice of the traveler. Analyze client feedback and collaborate closely with our travel design team to continuously refine and elevate our elite standards of service.
What You Bring
✨ 2+ years of experience in client success, VIP hospitality, account management, or high-touch customer service.
🦅 A fiercely proactive mindset—you anticipate exactly what a client needs before they even know to ask for it.
🗣️ Exceptional, warm, and articulate communication skills that make every single client feel seen, heard, and valued.
💻 A self-directed, unyielding work ethic that allows you to thrive and deliver excellence in a freedom-centered, remote environment.
Ready to elevate the unscripted journey? Apply today, master your compass, and truly Live Epic!

Work arrangement
No