City Head -EdTech

About the Role
The City Head will be responsible for managing the overall Bangalore business, driving revenue growth, leading the city team, expanding the tutor network, and ensuring excellent customer experience and operational efficiency.
Key Responsibilities
1. City Business Development
Take ownership of the overall business and growth targets for Bangalore.
Develop and execute strategies to increase revenue and customer acquisition.
Identify new business opportunities and expand the company's presence across Bangalore.
Monitor market trends and competitor activities.
2. Sales & Revenue
Drive monthly and quarterly sales targets.
Develop effective lead-generation and conversion strategies.
Monitor sales performance and take corrective actions when required.
Build strong relationships with customers, partners, schools, and other stakeholders.
3. Team Management
Recruit, train, mentor, and manage the city-level team.
Set clear targets and KPIs for team members.
Conduct regular performance reviews and ensure accountability.
Build a motivated and performance-driven team.
4. Tutor / Teacher Operations
Oversee recruitment and onboarding of tutors/teachers.
Ensure availability of qualified tutors as per customer requirements.
Monitor tutor performance, attendance, and customer feedback.
Resolve operational challenges and ensure smooth service delivery.
5. Customer Experience
Maintain high levels of customer satisfaction and retention.
Handle customer escalations and ensure timely resolution.
Analyse customer feedback and implement service improvements.
6. MIS & Operations
Monitor daily city operations and ensure adherence to company processes.
Analyse sales, conversion, revenue, and operational KPIs.
Prepare and share regular performance reports with management.
Ensure effective cost management and operational efficiency.
Key Skills & Competencies
Strong sales and business development skills
Excellent team leadership and people-management abilities
Strong communication and negotiation skills
Target-oriented and result-driven approach
Analytical and problem-solving abilities
Strong understanding of the Bangalore market
Ability to manage multiple functions and stakeholders
Experience in Education / EdTech / Home Tutoring will be an advantage
Good knowledge of MS Excel / Google Sheets and MIS reporting
Candidate Profile
An experienced people leader with strong team-management skills
Comfortable working in a target-driven environment
Capable of independently managing city-level business operations
Highly organized and execution-oriented
Customer-centric with strong relationship-management skills
Willing to travel within Bangalore as required

Work arrangement
No