Power Automate Desktop (RPA Bots) L3 Engineer

Power Automate Desktop (RPA Bots) L3 Engineer
Role purpose
Own L3 development-support and operations for attended and unattended Power Automate Desktop automations, covering bot lifecycle, machine and credential integration, monitoring, exception handling, controlled releases and production stability.
Key responsibilities
Operate and support Power Automate Desktop flows and unattended bots across development, test and production environments.
Manage bot lifecycle from development hand-off through testing, promotion, scheduling, monitoring, maintenance and retirement.
Troubleshoot UI automation, selectors, browser/desktop dependencies, gateway, machine registration, runtime, queue and connection failures.
Implement reusable components, robust exception handling, logging, retry, recovery, notification and reconciliation controls.
Manage machine groups, runtime hosts, service accounts and credential connections in coordination with endpoint/VDI and PAM teams.
Apply DLP, least privilege, segregation of duties, source control, solution packaging and formal production change management.
Monitor bot health, execution success, business exceptions, capacity and license consumption; prepare operational dashboards.
Support validated automations through traceability, test evidence, controlled deployment and audit-ready documentation.
Own complex L3 incidents, problem investigations, root-cause analysis and permanent corrective actions for the assigned service.
Perform proactive health checks, capacity and performance reviews, trend analysis, vulnerability remediation and service improvement.
Plan and execute approved changes, releases, upgrades and minor enhancements using formal ITSM, change control and rollback procedures.
Maintain architecture-aligned configurations, SOPs, runbooks, knowledge articles, configuration records and audit evidence.
Coordinate with customer L4/architecture, cybersecurity, quality, application teams, service desk and third-party vendors while retaining operational ownership.
Mentor L1/L2 engineers, conduct knowledge transfer, improve shift-left resolution and support major-incident technical bridges.
Produce operational dashboards and reports covering availability, capacity, incidents, problems, changes, risks and improvement actions.
Required technical skills
Advanced Microsoft Power Automate Desktop development, debugging and unattended RPA operations.
Strong knowledge of desktop/web UI automation, selectors, OCR, files, Excel, email, APIs, databases and error handling.
Experience with Power Platform environments, cloud flows, Dataverse, gateways, machine groups and solution-aware ALM.
PowerShell or other scripting experience and ability to integrate bots with enterprise systems securely.
Knowledge of credential vaults/PAM, service accounts, Windows/VDI hosts, monitoring and release controls.
Microsoft Power Automate RPA Developer certification or equivalent is preferred.
Experience and qualifications
8+ years of relevant IT experience with current hands-on L3 ownership in a large enterprise managed-services environment.
Strong ITIL-based incident, problem, change, release and configuration-management experience.
Ability to troubleshoot end-to-end across platform, network, identity, security, integration and application layers.
Experience creating technical documentation, runbooks, RCA reports, implementation plans and operational governance material.
Clear customer-facing communication, technical leadership, stakeholder coordination and mentoring skills.
Experience working in regulated or highly controlled environments; awareness of GxP, audit trails, validation evidence, segregation of duties and data privacy is desirable.
Key deliverables and success measures
Stable service operations with timely restoration, high-quality RCA and reduction of repeat incidents.
Successful execution of approved changes and releases with complete implementation, validation and rollback evidence.
Current runbooks, configuration records, knowledge articles, support dashboards and audit-ready documentation.
Measurable automation, reliability, security, compliance and user-experience improvements within agreed BAU capacity.
Effective technical leadership, stakeholder communication, vendor coordination and capability uplift of L1/L2 teams.

Work arrangement
No