Chief - Human Resources

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Human Resources Chief, you’re not just leading the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
Specific Knowledge, Skills and/or Abilities:
Knowledge of various methods used to conduct and manage needs assessments.
Knowledge of adult learning theories and the essential elements of training.
Knowledge of training program development methods.
Advanced proficiency in Microsoft Office.
Written English proficiency for preparing reports and training materials, as well as the ability to communicate effectively in written and spoken English with employees and management at all levels.
Ability to observe Team Members in the workplace, analyze operations, and identify issues related to departmental practices, Team Member performance, training needs, and compliance with policies.
Qualifications and Skills Standards
Education
University degree or studies in a related field, such as Educational Psychology, Psychology, Labor Relations, or Education.
Experience
At least two years of experience in training and development positions within service-oriented companies, preferably in the hospitality industry.
Previous experience leading a Training and Development department will be considered an asset.
Licenses or Certifications
None required.
Personal Appearance
All Team Members must maintain a neat, clean, and professional appearance in accordance with established grooming standards.
Other Requirements
Bilingual English proficiency preferred.
Leadership skills.
Excellent interpersonal skills.
Creativity.
Planning and organizational skills.
Strong negotiation skills.
Teamwork.
Effective communication skills.
Business acumen.
NOTE:
The hospitality industry requires operations 24 hours a day, seven days a week. Additionally, as this is a service-oriented business, a hospitable and service-focused attitude must be demonstrated at all times.
All Team Members must fully comply with Hilton’s policies and regulations to ensure the efficient operation of the hotel’s facilities. Team Members who violate these policies and regulations may be subject to disciplinary action.
Key Responsibilities & Position Objective: Responsible for leading and managing the hotel’s Human Resources operations, ensuring the effective administration of recruitment, development, training, compensation, employee relations, internal communications, and organizational culture processes. This role promotes a positive work environment aligned with Hilton’s standards and programs, contributing to Team Member satisfaction, compliance with applicable labor laws, and the achievement of the hotel’s business objectives.
Key Responsibilities
1. Recruitment and Selection
Lead end-to-end recruitment and selection processes across all organizational levels.
Coordinate interviews, assessments, and onboarding processes.
Build relationships with universities, educational institutions, job boards, and recruitment agencies.
Ensure vacancies are filled promptly while maintaining high selection standards.
2. Personnel Administration and Payroll
Coordinate and oversee payroll processing by preparing, validating, and submitting payroll updates to the external payroll provider or responsible department.
Manage personnel files, employment documentation, and mandatory records.
Monitor hires, terminations, contractual amendments, and other personnel changes.
Ensure compliance with current labor legislation and the applicable Collective Bargaining Agreement.
3. Employee and Labor Relations
Serve as the main point of contact for resolving individual and collective labor issues.
Advise leaders on disciplinary matters and people management.
Coordinate disciplinary procedures, ensuring compliance with corporate policies and applicable legislation.
Maintain professional and constructive relationships with union representatives and relevant authorities.
4. Training and Development
Develop and implement the Annual Training Plan.
Identify training needs in collaboration with each department’s leaders.
Coordinate Hilton corporate training programs, as well as internal and external training activities.
Measure the effectiveness of the training programs implemented.
Maintain up-to-date Team Member training records.
5. Performance and Talent Management
Coordinate the annual Performance Review process.
Ensure compliance with corporate performance review timelines.
Advise leaders on setting objectives and developing individual development plans.
Participate in succession planning and talent development processes.
Develop and monitor the hotel’s annual People Plan.
6. Hilton Programs and Cult

Work arrangement
No