Insurance Claims Associate

Company Description MITRA by Healthysure is India’s leading claim-focused insurance platform, dedicated to turning complex insurance policies into simple, stress-free protection. The platform offers personalized guidance across health, life, home, and cyber insurance to help individuals and families choose coverage that fits their needs. Each customer is paired with a dedicated claim expert who manages documentation and processes from initial filing through final settlement. MITRA focuses on transparency, reliability, and support, positioning itself as a trusted partner for policyholders seeking peace of mind throughout the insurance journey.
Role Description The Insurance Claims Associate is a full-time remote role responsible for supporting customers throughout their claims journey. In this position, you will review and verify claim documents, interpret policy terms, and ensure claims are processed accurately and on time. You will communicate with customers, insurers, and internal teams to clarify requirements, resolve issues, and provide claim status updates. The role involves maintaining detailed records, using internal systems to track claims, and escalating complex cases to senior team members when necessary. You will also contribute to improving claim workflows, enhancing customer experience, and maintaining compliance with regulatory and company guidelines.
Qualifications
Candidates should possess strong Communication and Interpersonal Skills to interact effectively with customers and stakeholders.
Candidates should possess solid Analytical Skills to review documents, interpret policies, and assess claim eligibility.
Candidates should possess Claims Handling skills and attention to detail to manage end-to-end claim processes accurately.
Candidates should possess Customer Service skills to address inquiries, provide updates, and deliver a calm, supportive experience.
Ability to work independently in a remote environment, manage multiple cases, and meet turnaround times.
Comfort with digital tools and claim management systems; proficiency in basic office software (e.g., spreadsheets, documentation tools).
Prior experience in insurance, claims processing, or a related financial services or customer support role is preferred.
Relevant diploma or degree in business, finance, insurance, or a related field is an advantage.

Work arrangement
No