Customer Service Representative - Logistics / B2B

About Us
HireHawk connects skilled professionals around the world with meaningful opportunities at U.S. and Canadian companies, helping businesses build high-performing remote teams without limiting talent by geography. We value ownership, clear communication, and people who care about getting the details right, while providing structured onboarding and support for professionals working remotely.
About the Role
As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.
This is a role for someone who thinks rather than simply processes. When a number, price, margin, or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.
Responsibilities
Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
Investigate information that appears incorrect or inconsistent rather than processing it without question.
Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
Support customer inquiries professionally through email as your knowledge of the business grows.
Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right.
Requirements
Must-Have:
Previous customer service, customer-facing, or operational support experience.
Advanced English proficiency across speaking, writing, and reading.
Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
Ability to recognize unusual or incorrect figures and investigate them before proceeding.
Professional written communication skills and confidence asking questions or raising concerns when information is unclear.
Nice to Have:
Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment.
Experience entering or reviewing high volumes of sales orders or transactional information.
Previous exposure to logistics, warehousing, freight, or supply chain operations.
Experience working with spreadsheets, order management platforms, ERP systems, or similar business software.
Previous experience communicating with U.S.-based customers or teams.

Work arrangement
No