Staffing Account Manager

All candidates from LATAM countries are welcome to apply!!
About HireHawk
HireHawk is a global staffing and recruiting company that connects growing businesses with exceptional talent. We build long-term client partnerships through high-quality recruitment, proactive communication, and operational excellence.
About the Role
We are seeking a results-driven Account Manager with experience in client success, staffing, recruitment, or B2B relationship management.
As an Account Manager at HireHawk, you will manage a portfolio of client accounts, oversee the recruitment and placement process, strengthen client retention, and identify opportunities for account growth. You will serve as the primary link between clients, candidates, recruiters, and internal teams, ensuring a seamless and high-quality experience throughout the entire client and recruitment lifecycle.
This position is ideal for someone who is highly organized, commercially minded, proactive, and confident communicating with clients and candidates in a fast-paced remote environment.
Key Responsibilities
Build and maintain strong relationships with key client accounts to drive satisfaction, retention, and long-term partnerships.
Serve as the primary point of contact for clients throughout the recruitment and staffing process.
Coordinate communication among clients, candidates, recruiters, operations teams, and company leadership.
Attend and support client interviews, facilitate communication, gather feedback, and ensure a professional experience for all participants.
Manage the full recruitment lifecycle for assigned accounts, ensuring timely progress, strong candidate quality, and alignment with client expectations.
Partner closely with recruiters to understand hiring requirements and match qualified candidates with client needs.
Conduct regular client check-ins to review performance, recruitment progress, workforce needs, and future hiring plans.
Identify upselling and account expansion opportunities and collaborate with the sales team to grow staffing services.
Proactively address client and candidate concerns, resolve issues efficiently, and maintain a high standard of service.
Track and analyze client satisfaction, recruitment, placement, retention, and account performance metrics.
Prepare and deliver client reports, performance updates, and presentations.
Lead contract renewals and support commercial negotiations in accordance with company standards.
Manage account budgets and help ensure financial targets and margins are achieved.
Mentor and support junior team members, contributing to their professional development and overall team performance.
Requirements
3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry
Proven experience managing client relationships and delivering high levels of customer satisfaction
Strong understanding of the full recruitment lifecycle and staffing processes
Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike
Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously
Analytical mindset with experience tracking performance metrics and using data to drive decisions
Ability to problem-solve quickly and handle client and candidate concerns in a professional manner
Experience working cross-functionally with recruiting, sales, and operations teams
Familiarity with ATS, CRM systems, and other recruitment or account management tools
Ability to work in a fast-paced, dynamic environment and adapt to changing client needs
Strong negotiation skills and experience supporting contract discussions or renewals (preferred)
Why join HireHawk?
Work with global clients and top-tier talent
Be part of a fast-growing, high-performance team
Opportunity to drive real impact on client success and company growth
Collaborative, supportive, and high-energy culture

Work arrangement
No