Customer Experience Specialist

Customer Experience Specialist
A global consumer brand building its India customer experience team
Location: Remote (India)
About the Company
A global consumer brand is building its India customer experience team and has partnered with Flexiple to hire. You will help the brand understand and improve how customers experience it across every touchpoint. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Experience Specialist, you will monitor and improve how customers experience the brand across every touchpoint, turning feedback and journey data into concrete fixes.
Key Responsibilities
Experience Monitoring
Track CSAT, NPS, and other experience metrics across channels
Identify friction points across the purchase and service journey
Share weekly experience insights with support, product, and marketing teams
Journey Improvement
Partner with support and operations teams to close recurring experience gaps
Test and roll out fixes to onboarding, purchase, and post-purchase flows
Maintain playbooks and standards for a consistent customer experience
Ideal Candidate Profile
2 to 6 years in customer experience, customer support, or consumer research
Comfort working with survey, feedback, and analytics tools
Strong communication and cross-functional collaboration skills
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience in retail, D2C, or consumer brands
Familiarity with tools such as Qualtrics, Medallia, or Zendesk
Comfort presenting insights to senior stakeholders
What We Offer
A customer experience seat with a global consumer brand's India team
Remote-friendly, pan-India hiring with long-term placement
Direct visibility into how the brand serves its customers
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No