Service Engineer

Company Description Beta is a dynamic, product-based software company focused on engineering high-performance digital solutions. The team designs, builds, and launches a diverse suite of proprietary applications, ranging from intuitive tools for everyday users to scalable platforms for businesses and large enterprises. The company emphasizes technical excellence and human-centric design to deliver software that is powerful, secure, and easy to use. By simplifying daily routines and streamlining complex organizational workflows, Beta aims to provide immediate value and an exceptional user experience. Its mission is to create accessible digital products that support a smarter, more efficient tomorrow.
Role Description The Service Engineer role at Beta is a full-time, on-site position based in Tiruvallur. The Service Engineer will diagnose and resolve technical issues, perform routine and preventive maintenance, and carry out repair activities for deployed software and associated systems. This role involves on-site field service visits, installation support, and configuring solutions according to customer requirements. The Service Engineer will provide technical support, document service activities, escalate complex issues when needed, and collaborate closely with internal teams to improve product reliability. The role requires clear communication with customers, adherence to safety and quality standards, and a proactive approach to minimizing downtime.
Qualifications
Candidates should possess strong Troubleshooting skills to identify, analyze, and resolve technical issues efficiently.
Candidates should possess Field Service experience, including on-site installation, configuration, and customer-facing support activities.
Candidates should possess solid Communication skills to interact clearly with customers, colleagues, and stakeholders.
Candidates should possess Technical Support capabilities to provide guidance, handle service tickets, and document resolutions.
Candidates should possess Maintenance & Repair skills to perform preventive maintenance, equipment servicing, and hardware or software repairs.
Relevant diploma or degree in engineering, computer science, or a related technical field.
Ability to read and interpret technical documentation, service manuals, and system logs.
Comfort working on-site in customer environments and traveling locally as required.
Strong problem-solving mindset, attention to detail, and commitment to safety and quality standards.
Prior experience in software or IT services support is an advantage.

Work arrangement
No