Social Media Monitoring Executive

Company: FlamingoHR Staffing Solutions Pvt. Ltd. (A 1XL Group Company)
Job Title: Social Media Monitoring Executive
Location: Pune
CTC: Rs. 16000 to 20000
Type: Full-Time
Job Mode: Work From Office
Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Experience: 2 - 4 Years
About Us
FlamingoHR Staffing Solutions Pvt. Ltd. is a multi-service staffing and workforce company.. We specialise in talent acquisition, permanent and contract staffing, recruitment process outsourcing (RPO), payroll and statutory compliance, and HR consulting. We also help global companies hire dedicated remote talent from India without setting up a local entity. Our mission is to help organisations build high-performing teams while delivering exceptional recruitment and HR solutions across diverse industries.
About the Role
We are looking for a detail-oriented and proactive Social Media Monitoring Executive to monitor social media activities, identify issues, coordinate with the concerned teams, and ensure timely resolution.
The role requires strong follow-up, coordination, reporting, and attention to detail to ensure that identified issues are properly tracked and resolved.
Key Responsibilities1. Social Media Monitoring
Monitor assigned social media platforms and identify issues, errors, or irregularities.
Track comments, complaints, technical issues, broken links, and other relevant concerns.
Record identified issues with proper details and supporting information.
2. Issue Coordination & Resolution
Report identified issues to the concerned Social Media/Technical Team.
Follow up with the concerned team until the issue is resolved.
Verify the status and confirm resolution after corrective action.
Escalate critical or long-pending issues to the reporting manager.
3. Tracking & Reporting
Maintain daily records of identified issues and their status.
Track pending, resolved, and escalated issues.
Prepare daily, weekly, and monthly monitoring reports.
Maintain accurate records in MS Excel/Google Sheets.
Highlight recurring or major issues to the reporting manager.
Required Skills
Basic knowledge of social media platforms.
Basic understanding of websites and software applications.
Good communication and team coordination skills.
Strong follow-up and issue-tracking abilities.
Good knowledge of MS Excel/Google Sheets.
Strong attention to detail.
Ability to identify, document, and report issues clearly.
Ability to manage multiple issues and follow-ups simultaneously.
Proactive and responsible approach to work.

Work arrangement
No