Live opening · Posted 9 days ago

L1/L2 technical support

Policybazaar.com · Bengaluru, Karnataka, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 9 days ago

CompanyPolicybazaar.com

LocationBengaluru, Karnataka, India (On-site)

Work modeNo

Source

Listed9 days ago

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About the role

Description supplied by the original job listing.

Provide L1/L2 technical support to users for hardware, software, network, and system-related issues.
Troubleshoot Windows 10/11 desktops, laptops, printers, scanners, and other IT peripherals.
Manage Active Directory, user accounts, password resets, Group Policy, DNS, and DHCP.
Install, configure, maintain, and troubleshoot Windows operating systems and applications.
Support Microsoft 365, Outlook, Teams, SharePoint, and other business applications.
Troubleshoot LAN/WAN, Wi-Fi, VPN, switches, routers, and basic firewall-related issues.
Perform IT asset allocation, inventory management, tracking, and audit activities.
Manage endpoint devices using SCCM/Intune or similar endpoint management tools.
Monitor systems and network infrastructure and coordinate with ISP/vendor teams for issue resolution.
Perform OS installation, system upgrades, patching, antivirus, and security-related activities.
Maintain IT documentation, SOPs, asset records, and incident/service request records.
Support employee onboarding, offboarding, asset handover, and access-related activities.
Provide remote and onsite technical support to users across different locations.
Participate in infrastructure maintenance, network testing, backup, and disaster-recovery activities.
Required Skills
Strong troubleshooting knowledge of Windows desktop and laptop systems.
Good knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, LAN/WAN, and Wi-Fi.
Hands-on experience with Active Directory and Group Policy.
Knowledge of Cisco/Extreme/Meraki networking equipment is preferred.
Knowledge of Microsoft 365 administration and troubleshooting.
Experience with IT asset management and ticketing systems.
Basic knowledge of PowerShell or Python automation is an advantage.
Good communication and problem-solving skills.

Work arrangement
No

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