Reservation & Guest Relations Executive

Apply Here: https://fatpigventures.com/careers/reservation-guest-relations-executive?src=linkedin-desc
About the Role
We are looking for a Reservation Executive to handle booking enquiries, maintain complete and accurate reservation records, support guests before and during their stay, and collect and organize guest feedback.
Responsibilities
Answer reservation and guest calls and respond through WhatsApp, email and other channels.
Communicate approved availability, rates, room details, booking conditions and property information clearly.
Create and update bookings accurately in DJUBO and maintain consistent records across relevant OTA channels.
Record modifications, cancellations, advances, payment status, guest information and special requirements.
Follow up on pending enquiries and advances and help convert enquiries into direct bookings.
Coordinate booking details and guest requirements with the hotel operations team.
Handle routine guest questions, requests and complaints professionally and escalate serious or unresolved issues promptly.
Contact guests for feedback where assigned, record it accurately and share recurring issues with the relevant team.
Requirements
Clear and professional spoken and written English and Hindi.
Good computer proficiency and accuracy while entering booking and guest information.
Patient, courteous communication and strong follow-up discipline.
Ability to work independently and reliably during assigned reservation hours.
Must have access to a desktop/laptop.
Nice to Haves
Previous hotel reservations, front-office, guest-relations or hospitality customer-service experience.
Familiarity with DJUBO or another hotel PMS/channel manager.
Hands-on use of Booking.com, MakeMyTrip, Goibibo, Agoda and other OTA extranets.
Gujarati
Qualifications
Graduate preferred.
Relevant hotel or guest-contact experience.

Work arrangement
No