Sales Manager

📢 WE’RE HIRING! — REMOTE TEAM LEAD / CALL CENTER MANAGER 🦷💻
We’re growing our remote dental support team, and we’re looking for an experienced, motivated, and dependable Team Lead / Call Center Manager to join our team in Mexico!
This is a leadership position for someone who knows how to manage data, has sales experience, communicate professionally with patients and dental offices, solve problems, and keep a fast-paced team organized and performing at a high level.
🇲🇽 IMPORTANT: We are ONLY hiring candidates who currently live in Mexico
.
⸻
💰 COMPENSATIO
N
💵 Up to approximately $25,000 or more MXN per mont
h
Compensation may vary depending on experience, qualifications, responsibilities, and performance
.
⸻
🕐 WORK SCHEDUL
E
Our clinical operations generally operate between
:
8:00 AM – 7:00 PM U.S. Central Tim
e
The specific schedule may vary depending on the needs of the clinics and the position
.
This is a leadership role, so flexibility and availability during operational hours are important
.
📅 Monday – Saturda
y
⸻
💼 WHAT YOU’LL BE RESPONSIBLE FO
R
As a Team Lead / Manager, you will help oversee the day-to-day operations of our remote dental call center and make sure our teams are prepared, supported, and performing efficiently
.
🦷 Scheduling & Clinic Operation
s
* Ensure agents are following the correct clinic-specific scheduling guideline
s* Help keep doctor schedules full and running efficientl
y* Monitor scheduling issues and identify opportunities to improve schedulin
g* Make sure agents understand provider availability, procedures, appointment types, and scheduling requirement
s* Help resolve scheduling problems and escalate issues when necessar
y* Communicate with clinics and management regarding scheduling needs or concern
s* Help ensure that patients are being scheduled appropriately and efficientl
y
📞 Call & Patient Managemen
t
* Monitor how agents are handling incoming and outgoing call
s* Make sure patients receive professional, helpful, and accurate servic
e* Assist with difficult or escalated patient situation
s* Help answer patient questions regarding appointments, treatment plans, and payment option
s* Assist with taking payments when necessar
y* Help patients understand treatment plans and available payment plan
s* Make sure agents know when to handle a question themselves and when to escalate it to the appropriate team member or clini
c
👥 Team Leadershi
p
* Lead and support a team of remote agent
s* Make sure the team is properly staffed and prepared for the day’s workloa
d* Ensure agents have the information, training, and resources they nee
d* Monitor attendance, punctuality, productivity, and overall performanc
e* Provide coaching and feedback when necessar
y* Identify areas where agents need additional trainin
g* Help onboard and train new team member
s* Maintain team accountability and professionalis
m* Keep communication flowing between agents, team leads, managers, and clinic
s
📋 Quality & Performanc
e
* Review calls and identify opportunities for improvemen
t* Monitor adherence to scheduling and clinic guideline
s* Identify recurring problems and bring them to management’s attentio
n* Help develop solutions and improve team processe
s* Make sure important information and updates are communicated to the entire tea
m* Follow up when issues are identified rather than allowing them to continu
e
⸻
⭐ WHAT WE’RE LOOKING FO
R
We are looking for someone who is
:
✅ Experienced in a medical, dental, healthcare, or call center environmen
t
✅ Fluent in Englis
h
✅ Comfortable managing and communicating with a tea
m
✅ Professional and confident when speaking with patients and clinic staf
f
✅ Highly organized and able to manage multiple responsibilitie
s
✅ A fast learner who can quickly understand new scheduling guidelines and procedure
s
✅ Comfortable working in a fast-paced environmen
t
✅ Able to make decisions and solve problem
s
✅ Reliable and accountabl
e
✅ Comfortable giving feedback and holding team members accountabl
e
✅ Strong attention to detai
l
✅ Customer-service oriente
d
✅ Sales experience is a BIG plu
s
✅ Previous leadership, supervisory, or management experience is strongly preferre
d
⸻
💻 WORK-FROM-HOME REQUIREMENT
S
You must have a professional remote-work setup, including
:
🖥️ Computer with a minimum of 16 GB RAM and a fast process
o
r
🖥️ Two monit
o
rs
🎧 Professional headset and mo
u
se
🌐 Reliable high-speed internet — minimum 100 Mbps download / 100 Mbps upl
o
ad
🏠 Quiet, dedicated worksp
a
c
e
⸻
⚠️ PLEASE READ BEFORE APPL
Y
ING
This is not a slow-paced management posit
i
on.
Our team handles a large volume of patient calls, scheduling, follow-ups, payments, treatment-plan questions, clinic communication, and administrative responsibilit
i
es.
You will be expected to stay engaged, communicate constantly, solve problems, and support your team throughout the
d
ay.
We’re looking for someone who doesn’t just tell people what to do, but someone who can lead by example, recognize problems, find solutions, and help the entire team succ
e
ed.
You should be comfortable stepping in when the team needs help while also maintaining your leadership responsibilit
i
e
s
.
⸻
🎥 APPLICATION REQUIREM
E
NTS
To be considered, please s
e
nd:
📄 Your updated CV/re
s
ume
🎥 A short video — at least 1–2 min
u
tes
Please introduce yourself and tell us ab
o
ut:
* Your previous medical/dental or call center experi
ence* Your leadership or management experi
ence* How many people you’ve previously superv
ised* Your experience with scheduling and patient/customer ser
vice* Your experience handling difficult situat
ions* Why you believe you would be a good fit for our leadership
t
e
a
m
⸻
📧 HOW TO A
P
PLY
Please email your CV and video
to:
📩 tatiana@celebratedental
.com📩 richard@celebratedental
.
com
Please make sure your CV/resume is attached to your em
a
i
l
.
⸻
💙 READY TO L
E
AD?
If you’re an experienced professional who enjoys leading people, solving problems, helping patients, improving operations, and working in a fast-moving environment, we’d love to hear from
y
ou!
We’re looking for someone who can become an important part of our leadership team and help us continue building a strong, efficient, and professional remote dental support operat
i
on.
If you have the experience, leadership skills, work ethic, and personality we’re looking for, apply today!
🦷💻💙

Work arrangement
No