US/UK - Payroll Support

The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about Customer
We are looking for a Senior Executive – Payroll Product Support with experience in US/UK Payroll, Payroll Operations, or Finance Operations.
Key Responsibilities
- Handle customer queries through voice, chat, and email.
- Support payroll processing, timecards/timesheets, attendance, leave & absence.
- Troubleshoot payroll issues, exceptions, incorrect/failed submissions, and payment corrections.
- Handle queries related to payroll taxes, tax filing/payments, deductions, direct deposits, and contractor payments.
- Manage tickets/cases end-to-end and maintain accurate documentation.
- Support reconciliation, audit checks, forms, reports, settings, access/permissions, billing and subscriptions.
- Identify customer needs and relevant product adoption/upgrade opportunities.
- Meet quality, CSAT, productivity, and process compliance targets.
Requirements
- Bachelor's degree; Commerce/Finance preferred.
- 1–8 years of relevant experience in Payroll, Payroll Support, Finance Operations, Accounting, Taxation, or related areas.
- US/UK Payroll experience preferred.
- Strong understanding of payroll processes and troubleshooting.
- Excellent communication skills with international voice process experience.
- CRM/ticketing experience and ability to handle multiple channels.
- Versant B2+ to C1 preferred.
- Interested candidates with US/UK Payroll experience are encouraged to apply.

Work arrangement
No