Student Support & Operations

Location: Sector 57, Gurugram
Work Mode: Work from Office
Salary: ₹20,000-30,000 per month + Incentives
Opportunity: Pre-Placement Offer (PPO) based on performance
About LearNurture
LearNurture is an EdTech organisation that helps students and working professionals explore online education opportunities through admission assistance, career counselling, and ongoing support.
About the Role
We are looking for an organised and proactive Student Support & Operations Executive to support enrolled students throughout their post-admission journey. The role involves communicating with students, assisting with onboarding, following up on pending documents and fee payments, and coordinating with internal teams to resolve queries. You will also maintain student records and update operational trackers using Excel or Google Sheets. This opportunity is ideal for freshers who enjoy interacting with people, managing follow-ups, and ensuring tasks are completed accurately and on time.
Key Responsibilities
Serve as a point of contact for enrolled students through calls, WhatsApp, and email.
Guide students through onboarding and communicate documentation requirements, timelines, and next steps.
Follow up with students to collect pending documents and check submissions for completeness and accuracy.
Track fee payment status, send timely reminders, and coordinate payment confirmation with the relevant team.
Respond to routine student queries and escalate concerns that require additional support.
Coordinate with admissions and other internal teams to ensure a smooth transition from enrolment to post-admission support.
Maintain accurate student records, communication notes, and follow-up status in Excel, Google Sheets, or CRM systems.
Prepare regular updates on pending documents, payment follow-ups, onboarding progress, and unresolved queries.
Identify delays or discrepancies and follow through until the required action is completed.
Gather student feedback and highlight recurring concerns to improve the support experience.
Eligibility and Required Skills
Freshers and recent graduates are encouraged to apply.
Good verbal and written communication skills in Hindi and English.
Comfortable speaking with students over calls and following up regularly.
Strong organisational skills and attention to detail.
Basic working knowledge of Excel or Google Sheets, including data entry, formatting, sorting, and filtering.
Ability to maintain accurate records and manage multiple tasks and deadlines.
A patient, professional, and helpful approach to handling student concerns.
Willingness to learn, take responsibility, and work collaboratively.
Availability to work from our office in Sector 57, Gurugram.

Work arrangement
No