IT Support Officer

Role Description The Operations Coordinator is a part-time, remote role responsible for supporting the smooth day-to-day running of training and consulting activities. This role includes managing schedules and calendars, coordinating online training sessions, and handling routine administrative tasks such as document preparation, data entry, and organizing digital files. The Operations Coordinator will respond to participant and client inquiries, provide customer service via email and online platforms, and help ensure a positive learning experience. Additional responsibilities include tracking registrations, assisting with simple operational reporting, and collaborating with the founders to refine processes and improve efficiency.
Qualifications
Strong analytical skills to organize information, track operations metrics, and support process improvements.
Clear and professional communication skills for interacting with clients, training participants, and internal team members.
Experience or familiarity with operations management tasks such as scheduling, workflow coordination, and basic process documentation.
Customer service skills to handle inquiries, resolve issues promptly, and maintain a high level of participant satisfaction.
Administrative assistance capabilities, including managing calendars, preparing documents, maintaining records, and using productivity tools.
Proficiency with remote collaboration tools (e.g., video conferencing, shared drives, project management software).
Ability to work independently, prioritize tasks, and manage part-time hours effectively in a remote environment.
Previous experience in education, training, consulting, or IT-related environments is beneficial.

Work arrangement
No