Vice President Operations

Company Description Fortitude Medical Billing is a medical billing company serving healthcare providers in Santa Clara and Calaveras Counties, offering comprehensive services such as claims processing, credentialing, coding, collections, patient engagement, and revenue cycle management. Guided by the vision of improving the world of medical billing through shared knowledge and a drive for excellence, the organization focuses on enhancing clients’ financial performance and reducing administrative burdens. A team of experienced professionals delivers high-quality, reliable, and trustworthy service, helping providers strengthen cash flow and operational efficiency. Fortitude Medical Billing offers competitive pricing, a satisfaction guarantee, and a broad service portfolio, making it a strong partner for healthcare organizations seeking to optimize their billing operations.
Role Description The Vice President Operations is a full-time, remote role responsible for overseeing day-to-day operations across Fortitude Medical Billing’s service lines, ensuring consistent quality and efficiency. This role leads operational planning, supervises teams and workflows, and manages performance metrics related to claims processing, credentialing, coding, collections, and revenue cycle management. The Vice President Operations will own P&L management for designated business units, drive cost-effective processes, and support sustainable growth. Daily responsibilities include strategic planning, cross-functional coordination, resource allocation, and continuous process improvement. The role also focuses on enhancing customer service standards, resolving escalated client issues, and ensuring that operational practices align with regulatory and industry requirements.
Qualifications
Demonstrated expertise in Operations Management and Project Management, including leading teams, optimizing workflows, and driving process improvements.
Strong P&L Management skills with experience overseeing budgets, financial performance, and cost-control initiatives.
Proven background in Strategic Planning, developing and executing long-term operational strategies that support business growth.
Customer Service experience in a B2B or healthcare environment, with the ability to build and maintain client relationships and manage escalations.
Prior leadership experience in healthcare, medical billing, revenue cycle management, or a related services organization.
Excellent analytical, organizational, and problem-solving skills, with proficiency in using data and KPIs to guide decisions.
Strong communication and collaboration skills, with the ability to work effectively in a remote, cross-functional setting.
Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field; advanced degree (MBA or equivalent) is a plus.

Work arrangement
No