Technical Support Specialist

About the Opportunity
The organization is seeking a full-time Technical Support
Specialist based in the United States to support customers
and ensure a reliable, seamless service experience.
Reporting to the Customer Care Manager, this role supports
the day-to-day technical and operational needs of the
customer care team and collaborates closely with
cross-functional partners, including software engineering
and data science teams, to identify, troubleshoot,
document, and resolve technical issues.
Key Responsibilities
• Provide customer support by phone and email.
• Create and maintain clear, concise, and accurate
documentation for internal and external use.
• Act as a liaison to ensure smooth operations and service
delivery to all customers and partners.
• Identify, report, and document technical issues to help
isolate and resolve them in a timely manner.
• Support the engineering team with testing software and
hardware.
• Troubleshoot technical issues down to the root cause.
• Perform other operational and customer support duties as
required.
Required Qualifications
• Associate degree or valid, up-to-date certification in a
related field.
• 2 years of work experience in a technical support or
customer support role.
• Willingness and ability to participate as a team member
on a rotating schedule, including nights, weekends, and
holidays.
Preferred Qualifications
• Technical curiosity, customer focus, and strong
workplace engagement.
• Strong communication and problem-solving skills.
• Demonstrated ability to collaborate effectively across
multi-disciplinary teams.
Compensation and Benefits
• Competitive salary and equity.
• 401(k) retirement plan with employer match.
• Health, dental, and vision insurance.
Equal Opportunity Employer
The organization is an Equal Opportunity Employer. All
qualified applicants will receive consideration for
employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin,
disability, or protected veteran status.

Work arrangement
No