Customer Supply Chain Coordinator

We are looking for a detail-oriented Customer Supply Chain Coordinator to support order management, customer communication, carrier coordination, and supply chain operations.
This is a high-volume role that requires strong written English, excellent attention to detail, and the ability to manage multiple systems and portals at the same time. The ideal candidate is comfortable working with purchase orders, delivery timelines, carrier assignments, and warehouse partners while maintaining clear and timely communication.
Key Responsibilities
Provide order status updates and delivery ETAs to customers and carrier contacts
Validate that orders are transmitted correctly to transportation and warehouse partners
Enter manual, sample, and other orders accurately into the appropriate systems
Monitor purchase orders, delivery dates, carrier assignments, and order details
Coordinate with customers, carriers, warehouse partners, and internal teams to resolve order-related issues
Manage a high volume of emails and provide clear, professional, and timely responses
Navigate multiple web portals and systems simultaneously to track and update orders
Maintain accurate order and shipment information across relevant platforms
Requirements
Fluent written and spoken English
Strong written and professional email communication skills
Previous logistics, supply chain, order management, or coordination experience
Highly organized and detail-oriented
Comfortable handling high-volume email communication
Strong data entry and order accuracy skills
Comfortable working across multiple web-based portals and systems
Able to work full-time during Chicago Time Zone (CDT/CST) hours
Nice to Have
Experience with NetSuite or similar ERP systems
Experience working with carrier and warehouse portals
Retail vendor portal experience
Consumer Packaged Goods (CPG) experience
Experience in transportation, distribution, fulfillment, or supply chain operations
Benefits
Remote work setup
Competitive compensation
Paid Time Off and holidays
HMO coverage
Gym allowance
Extra holiday pay
Long-term career opportunities with a growing global team

Work arrangement
No