Director of Operations

Role Description This full-time remote Director of Operations role at GROUPEMENT DES CONCESSIONNAIRES CITROËN et DS AUTOMOBILES FRANCE oversees daily operational performance across the organization’s activities. The Director of Operations will design, implement, and continuously improve processes to ensure efficiency, quality, and compliance with internal standards and partner expectations. This role coordinates cross-functional teams, defines operational KPIs, monitors results, and implements corrective actions where needed. Responsibilities include overseeing resource planning, optimizing workflows, managing budgets, and ensuring that customer-facing operations support a consistent, high-quality experience. The Director of Operations will collaborate closely with leadership to support strategic initiatives, drive operational excellence, and foster a culture of accountability and continuous improvement.
Qualifications
Strong Operations Management skills, including process optimization, workflow design, and performance monitoring.
Advanced Analytical Skills for interpreting data, generating insights, and making evidence-based decisions.
Proven Team Management experience, including coaching, performance management, and cross-functional collaboration.
Solid Budgeting and financial management skills, with the ability to plan, track, and optimize operational expenditures.
Customer Service orientation, ensuring operational decisions support a consistent, high-quality experience for partners and clients.
Experience in automotive, retail networks, or multi-site operations is highly desirable.
Excellent communication and stakeholder management skills, with the ability to work effectively in a remote, distributed environment.
Bachelor’s or master’s degree in Business, Operations Management, or a related field, or equivalent professional experience.
Proficiency with operational and reporting tools (e.g., ERP, CRM, BI platforms) and comfort with digital collaboration tools.
Ability to work independently, prioritize multiple initiatives, and drive continuous improvement in a fast-paced setting.

Work arrangement
No