Enterprise Customer Success Manager

1. About Our Client:
The organization operates in the Connected Operations technology sector, providing a cloud platform that leverages Internet of Things (IoT) data for companies reliant on physical operations. It addresses challenges related to safety, efficiency, and sustainability in industries that represent over 40% of the global GDP, including agriculture, construction, field services, transportation, and manufacturing. The company focuses on digitally transforming these essential industries at scale through its product solutions.
2. About the Opportunity:
The Enterprise Customer Success Manager role is focused on partnering with mid-to-large enterprise accounts to drive broad business transformation. The position involves building long-term success plans, aligning with executive stakeholders, and turning operational data into measurable outcomes. The role contributes significantly by ensuring customers maximize the value of the IoT platform to improve safety, efficiency, and sustainability in their operations.
3. Responsibilities:
Support customers in increasing operational safety, efficiency, and sustainability using the IoT platform.
Conduct workshops to understand customer business needs and develop joint success plans.
Lead executive-level, data-driven business reviews with senior decision-makers.
Translate platform capabilities into multi-product, industry-specific value narratives.
Collaborate cross-functionally with Sales, Sales Engineering, Product, and internal leadership.
Champion and embody the organization’s cultural principles as the company scales.
4. Requirements:
Minimum of 4 years in Senior Customer Success, Account Management, or strategic consulting.
Strong priority management and emotional intelligence to handle complex enterprise accounts.
Ability to solve complex problems and communicate effectively with executive stakeholders.
Proven skills in building trust and effective communication across various stakeholders.
Experience with technical products.
Bachelor’s degree from a 4-year institution.
Ability to travel up to 25%.
Ideal:
Experience with Enterprise SaaS.
Strong bias for action and high standards.
Experience supporting large-scale business solutions at Fortune 500 companies.
5. Pay Range and Compensation Package:
Annual base salary range: $97,877.50 to $148,050 USD, depending on location, knowledge, skills, and experience.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
No