Junior IT Support Engineer

1. About Our Client: The organization operates in the technology sector, focusing on advanced AI technologies, including generative AI and automation. It addresses the challenge of supporting a highly technical and globally distributed workforce by providing innovative AI-driven solutions and maintaining an efficient technological infrastructure.
2. About the Opportunity: The Junior IT Support Engineer role is designed to deliver timely and reliable technical support to employees across a diverse global organization. The position supports essential IT processes such as onboarding, device provisioning, access management, and asset tracking. This role is critical for maintaining smooth technology operations and contributes directly to employee productivity and security.
3. Responsibilities:
Provide technical support for hardware, software, identity, network, and cloud application issues
Assist with employee onboarding and offboarding, including device setup and account provisioning
Configure, deploy, track, and maintain IT equipment
Administer core workplace systems including Google Workspace and device-management tools
Support identity and access management, including SSO, MFA, endpoint security, and SaaS applications
Troubleshoot across macOS and Windows environments, with Linux support opportunities
Maintain asset inventory, access records, and internal IT documentation
Escalate complex technical or security issues to senior team members
Assist with access reviews, compliance activities, and security best practices
Identify process improvement and automation opportunities
Collaborate with departments such as People, Security, Legal, Finance, and Engineering
Participate in testing emerging technologies, including AI productivity tools and automation
4. Requirements:
Early-career experience in IT support, help desk, systems administration, or related roles
Knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
Familiarity with Google Workspace and device-management platforms like Iru, Kandji, or Jamf
Basic understanding of identity and access management, SSO, MFA, endpoint security, and SaaS administration
Strong troubleshooting and communication skills
Customer-focused and service-oriented mindset
Attention to detail and ability to manage multiple priorities
Security-conscious with sound judgment handling sensitive information
Interest in generative AI, automation, and emerging technologies
5. Pay Range and Compensation Package:
The annual salary range for this role is $75,000–$103,000, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.
6. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Work arrangement
Yes