Live opening · Posted 7 days ago
Cisco CVP / IVR Developer
Info Way Solutions · India (Remote)
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At a glance
The key details from the original listing.
CompanyInfo Way Solutions
LocationIndia (Remote)
Work modeNo
Source
Linkedin
Listed7 days ago
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About the role
Description supplied by the original job listing.
Cisco CVP / IVR Developer
Openings: 2
Location: Offshore / Remote
Experience: 8 Years
Start: Immediate
Work Mode: Remote / Offshore
Priority: Very High
Job Summary
We are looking for an experienced Cisco CVP / IVR Developer to develop, enhance, and support Cisco CVP-based IVR applications and customer self-service call flows. The candidate should have strong hands-on experience with CVP, VoiceXML, Java/J2EE, UCCE/ICM, SIP, APIs, and SQL.
Key Responsibilities
Design, develop, test, deploy, and maintain Cisco CVP/IVR applications.
Develop and enhance customer self-service call flows.
Integrate IVR applications with REST/SOAP APIs, databases, and enterprise applications.
Work with speech recognition, DTMF, call routing, and voice interaction flows.
Troubleshoot and resolve production issues related to CVP/IVR applications.
Analyze call flows, logs, and system behavior to identify and resolve defects.
Participate in code reviews, releases, deployments, and application maintenance.
Prepare and maintain technical documentation.
Collaborate with business, QA, infrastructure, and contact-center teams.
Follow Agile development practices and established CI/CD processes.
Required Technical Skills — Top 8
Cisco CVP (Customer Voice Portal)
IVR / VoiceXML
Java / J2EE
Cisco UCCE / ICM
SIP / VoIP
REST / SOAP Web Services
SQL / Database Integration
Git / CI-CD
Preferred Skills
Cisco Contact Center technologies
Speech-enabled IVR
DTMF and call-routing technologies
Production support and troubleshooting
Agile/Scrum
CI/CD and release management
Experience integrating IVR with enterprise applications
Candidate Profile
5–8 years of relevant development experience.
Strong hands-on experience developing Cisco CVP/IVR solutions.
Strong programming experience in Java/J2EE and VoiceXML.
Experience with UCCE/ICM and SIP environments.
Strong API and database integration experience.
Able to troubleshoot production issues independently.
Available to join immediately.
Comfortable working remotely/offshore with business-hours overlap.
Work arrangement
No
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