Customer Success Account Manager

Client Success & Account Manager (CSAM)
Location: Bengaluru / Remote
Experience: 2–3 years
Employment: Full-time
About StunM
StunM is an AI-native Strategic Marketing & GTM Intelligence platform built for the next generation of marketing teams.
We help businesses turn business goals into actionable marketing strategies, marketing motions, campaigns, content and measurable outcomes, all in one connected workflow.
We’re an early-stage startup, which means you won’t just execute a job description. You’ll help shape how we build, sell, onboard and grow with our customers.
The Role
We’re looking for a Client Success & Account Manager (CSAM) who can own the customer journey from onboarding to adoption, engagement, retention and growth.
You’ll work closely with founders, marketers and business leaders, understand their challenges, help them get maximum value from StunM, and bring customer insights back into our Product and Growth teams.
This is a great role for someone who enjoys people + strategy + technology + execution.
What You’ll Do
Own relationships with StunM customers and become their strategic point of contact
Lead customer onboarding and ensure successful product adoption
Understand customer business and marketing challenges and translate them into StunM use cases
Guide customers on marketing strategy, positioning, messaging, campaigns and content workflows
Drive engagement, retention and expansion across accounts
Conduct regular customer check-ins, product walkthroughs and strategy sessions
Track customer goals, usage and success metrics
Identify opportunities for upsell, cross-sell and deeper adoption
Capture customer feedback and collaborate with Product, Growth and Engineering teams
Help create playbooks, onboarding processes and customer success frameworks as we scale
Turn successful customer outcomes into case studies, testimonials and advocacy
What We’re Looking For
2–5 years of experience in Client Success, Account Management, Marketing, Consulting, SaaS or similar roles
Strong understanding of B2B marketing and digital marketing
Excellent communication, presentation and relationship-building skills
Ability to understand business problems and recommend practical solutions
Strong ownership and follow-through
Comfortable working with founders, CXOs and marketing leaders
Data-driven and comfortable tracking customer and business metrics
Curious about AI, SaaS and the future of marketing
Comfortable working in ambiguity and moving fast in an early-stage startup
You’ll Thrive Here If
You like building rather than just following processes
You enjoy solving customer problems
You genuinely enjoy working with people
You can move fast and take ownership
You’re excited about how AI is changing marketing
You want your work to directly influence company growth
Why Join StunM?
You’ll get the opportunity to work at the intersection of AI, marketing and SaaS, work closely with the founding team, interact with ambitious businesses, and help shape our customer success function from the ground up.
If you're looking for a role where your ideas matter, your ownership is visible, and you can grow with the company, we'd love to hear from you.

Work arrangement
No