Live opening · Posted 7 days ago
Real Time Analyst - Americas
jobgether · Canada
You are 7 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
Companyjobgether
LocationCanada
Job typeFull-time
Work modeYes
Source
Lever
Listed7 days ago
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About the role
Description supplied by the original job listing.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Real Time Analyst - Americas based in Canada.
This role will own scheduling and real-time coverage management for a global Support organization.
You’ll translate workforce plans and forecasts into practical schedules that balance service levels, skills, time zones, and team flexibility.
Throughout each day, you’ll monitor live performance and make thoughtful adjustments as volumes and priorities change.
You’ll identify emerging risks, support SLA attainment, and coordinate responses to unexpected events such as volume spikes or absences.
The role combines real-time analysis, scheduling expertise, data interpretation, and close collaboration with Support leadership.
You’ll also help shape scalable, human-centered workforce practices within a growing WFM function.
This is an opportunity to influence how a technical, experienced Support team operates while keeping customer experience at the center.
Employment type
Full-time
Work arrangement
Yes
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