CRM

Company Description
The House of Sarla is a growing organization with a focus on delivering quality products and services to its customers. The company values long-term relationships, operational excellence, and a customer-first mindset. Team members are encouraged to contribute ideas, collaborate across functions, and take ownership of their work. The House of Sarla offers opportunities to learn, develop skills, and build a career in a dynamic, fast-paced environment.
Location : Assan Khandra , Panipat , Haryana -132103
Salary : 15k to 25k
Role Description
This is a full-time, on-site CRM role based in Panipat. The role involves managing and optimizing customer relationships through regular engagement, follow-ups, and support across various communication channels. The CRM professional will maintain and update customer data, track interactions, and generate insights to improve retention and satisfaction. Daily activities include coordinating with sales and marketing teams, monitoring customer feedback, and supporting targeted campaigns and loyalty programs. The role also requires preparing reports, analyzing customer trends, and recommending actions to enhance the overall customer experience.
Qualifications
2-7 years of experience in Sales or customer services.
Candidates should possess strong Customer Relationship Management (CRM) and Sales skills.
Candidates should possess solid Analytical Skills to interpret data, track performance, and identify trends.
Candidates should possess effective Communication skills for collaborating with teams and engaging with customers.
Candidates should possess Project Management abilities to plan, execute, and monitor CRM initiatives.
Relevant experience in CRM or customer-focused roles, preferably in retail, manufacturing, or service-oriented sectors.
Proficiency with CRM software and basic MS Office tools (Excel, Word, PowerPoint).
Strong attention to detail, problem-solving mindset, and ability to work on-site in Panipat.
Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

Work arrangement
No