Live opening · Posted 7 days ago
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We are looking for an experienced Kubernetes / OpenShift Technical SME to provide independent technical oversight of platform support services delivered by an external service provider in hybrid cloud environments. The role focuses primarily on Red Hat OpenShift and Kubernetes platforms and combines technical governance, service quality assurance, architecture alignment, and continuous improvement. Acting as a trusted technical advisor and technology SPOC, you will validate technical decisions, review incident and problem resolution, assess platform stability and security, and ensure that support services meet enterprise standards and industry best practices.
Your tasks
Reviewing and monitoring technical support activities delivered by the external service provider
Validating incident resolution, troubleshooting approaches, workarounds, and remediation plans
Governing OpenShift and Kubernetes platform operations, architecture, upgrades, patching, and maintenance activities
Reviewing critical incidents, RCA reports, and corrective action plans to ensure sustainable resolutions
Assessing vendor performance and identifying technical risks, recurring issues, and service improvement opportunities
Advising stakeholders, architects, and vendor technical teams on platform operations, reliability, and best practices
Requirements
At least 5 years of experience with Red Hat OpenShift administration and operations in enterprise environments
Strong knowledge of Kubernetes and containerized platforms, including production operations and troubleshooting
Hands-on understanding of hybrid cloud environments and managed Kubernetes services such as AKS, GKE, or EKS
Proven experience supporting or governing enterprise-scale production platforms and outsourced/managed services
Ability to review complex incidents, perform or validate root cause analysis, and challenge proposed technical solutions
Knowledge of ITIL Incident, Problem, and Change Management processes and service governance
Understanding of Manufacturing Execution Systems (MES) and industrial operations is beneficial
Nice to have
OpenShift Administration or Kubernetes certification
Microsoft Azure or Google Cloud certification
Experience in manufacturing, industrial automation, or smart factory environments
Familiarity with Site Reliability Engineering (SRE) principles
Exposure to DevOps, platform engineering, observability, monitoring, and automation practices
Previous work within global support organizations and managed service models
Job no. JOB-9Y6VY
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
Diverse portfolio of clients
Wide portfolio of technologies
Employment stability
Remote work opportunities
Contracts with the biggest brands
Great Place to Work Europe
Many experts you can learn from
Open and accessible management team
Work arrangement
No
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