Technical Support Engineer

Job Title: Support Engineer (0-3 Years Experience)
Location: Remote
Employment Type: Full-time
Are you passionate about technology and enjoy solving complex problems? We’re looking for a Technical Support Engineer to join our team and help us provide top-notch support for our solutions. If you’re a proactive individual with excellent communication skills and a knack for troubleshooting, we’d love to hear from you!
Key Responsibilities:
• Respond to and resolve customer queries in a timely and effective manner through various communication channels (sms, whatsapp, rcs and phone).
• Monitor and maintain the health of applications, systems, and infrastructure, ensuring high availability and performance.
• Identify, troubleshoot, and resolve issues in collaboration with the development and operations teams.
• Document technical solutions, common issues, and FAQs for internal and customer reference.
• Participate in root cause analysis to ensure timely resolution of recurring problems.
• Assist in onboarding new customers by setting up configurations and providing guidance.
Requirements:
• 0-3 years of experience in a technical support or similar role.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Basic knowledge of programming/scripting (e.g., Python, Bash, or similar).
• Familiarity with REST APIs, databases (SQL/NoSQL), and Linux/Windows systems.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage priorities effectively in a fast-paced environment.
Preferred Qualifications:
• Experience with cloud platforms (e.g., AWS, Azure, GCP) or container orchestration tools (e.g., Kubernetes). Azure experience preferred.
• Knowledge of networking concepts and protocols.
• Experience working with monitoring and logging tools.
What We Offer:
• An opportunity to work with a dynamic and collaborative team.
• Exposure to cutting-edge technologies and exciting projects.
• Continuous learning and growth opportunities.
• Competitive salary and benefits.
If you’re ready to kickstart your career in a supportive and innovative environment, apply now and be part of our journey!
How to Apply:
Submit your resume and a brief cover letter highlighting your interest and relevant skills to lakshmikanth@contactwise.io

Work arrangement
Yes