Customer Support Executive

Location: Connaught Place (CP), New Delhi
Full-Time, Hybrid
Salary: ₹15,000 – ₹20,000 per month
Experience: 0–2 years
About the Role
We are looking for a Customer Support Executive to join our team at our office in Connaught Place, Delhi. The ideal candidate will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience across different communication channels.This role is suitable for someone who is confident, polite, organised, and comfortable communicating with customers over phone, WhatsApp, email, and other digital platforms.
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Understand customer requirements and provide accurate information and assistance
Resolve customer complaints and issues in a professional and timely mann
e
.
Follow up with customers to ensure that their concerns have been
reso
lvd.
Maintain accurate records of customer interactions and foll
o
w-ps.
Coordinate with internal teams when a customer issue requires furthe
r as
sistnce.
Track pending queries and ensure time
l
y clsure.
Maintain a professional and customer-friendly approach in
all
interations.
Identify recurring customer issues and communicate them to the
relevat team.
Assist with basic administrative and operational tasks related
to
customerservice.
Maintain customer information and updates using Excel/Google Sheets or re
l
evant CR systems.
Follow established company processes and cu
stom
e
r service
R
equirement
Graduate or equivalen
t qualificat
ion preferre.
0–2 years of experience in customer support, customer service, telecalling, front desk, sales support, or
a similar roe.
Good spoken and writt
en
English and Hidi.
Comfortable communicating with customers over
phone and WhatApp.
Basic knowledge of
MS
Excel / Google Seets.
Good listening and
problem-solving kills.
Ability to remain calm and professional while
han
dling difficult cutomers.
Strong follow-u
p
and organisationa skills.
Comfortable working inde
pen
dently as well as wih a team.
Candidates who are confident, proactive, and street-smart in dealin
g
with people
will bepreferred.
Wat We Offer
Salary: ₹15,000 – ₹20,000 per
month, depe
nding on experience andsuitability.
Hybrid work arrangement after the req
u
ired office-based trainng/induction.
Opportunity to develop experience i
n c
ustomer service and businss op
e
rations.
Supportive workng environment
.
Opportunity for growth base

Work arrangement
Hybrid