Customer Support Executive

Location: Connaught Place (CP), New Delhi
Full-Time, Hybrid
Salary: ₹15,000 – ₹20,000 per month
Experience: 0–2 years
About the Role
We are looking for a Customer Support Executive to join our team at our office in Connaught Place, Delhi. The ideal candidate will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience across different communication channels.This role is suitable for someone who is confident, polite, organized, and comfortable communicating with customers over phone, WhatsApp, email, and other digital platforms.
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Understand customer requirements and provide accurate information and assistance
Resolve customer complaints and issues in a professional and timely manner
Follow up with customers to ensure that their concerns have been resolved.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams when a customer issue requires further assistance.
Track pending queries and ensure timely closure.
Maintain a professional and customer-friendly approach in all interations.
Identify recurring customer issues and communicate them to the relevant team.
Assist with basic administrative and operational tasks related to customer service.
Maintain customer information and updates using Excel/Google Sheets or relevant CR systems.
Follow established company processes and customer service.
Requirement
Graduate or equivalent qualification preferred.
0–2 years of experience in customer support, customer service, telecalling, front desk, sales support, or
a similar roe.
Good spoken and written
English and Hindi.
Comfortable communicating with customers over
phone and WhatsApp.
Basic knowledge of MS
Excel / Google Sheets.
Good listening and
problem-solving kills.
Ability to remain calm and professional while handling difficult costumers.
Strong follow-up and organizational skills.
Comfortable working independently as well as with a team.
Candidates who are confident, proactive, and street-smart in dealing with people will be preferred.
Wat We Offer
Salary: ₹15,000 – ₹20,000 per month, depending on experience and suitability.
Hybrid work arrangement after the required office-based training/induction.
Opportunity to develop experience in customer service and business operations.
Supportive working environment.
Opportunity for growth base

Work arrangement
No