Head of Operations

About the Opportunity
The Head of Operations will lead and scale the organization's complete operating engine, managing clinical operations, revenue cycle management (RCM), sales, growth, quality, compliance, finance, HR, and the end-to-end patient funnel and experience. Operating in a high-growth, tech-enabled healthcare environment, this leader will drive sustainable unit economics, gross margin expansion, and growth objectives while integrating artificial intelligence across operational workflow
s.
Position Det
ails
• Role Title: Head of Oper
ations
• Employment Type: Fu
ll time
• Location: United States (Remote), with periodic leadership meetings in the San Francisco
Bay Area
• Compensation: $225,000 - $245,000 per year pl
us equity
Key Respo
nsibilities
• Direct the primary operating engine across clinical operations (advocates, providers, and call center operations), RCM (contracting, credentialing, claims), sales, growth, quality, compliance, finance, and HR using structured weekly scorecards, monthly reviews, and quart
erly targets.
• Drive sustainable unit economics by optimizing customer acquisition cost (CAC), cost to serve, contribution margin, and lifetime value (L
TV) by cohort.
• Expand gross margins on an ongoing basis by identifying and resolving operational inefficiencies across the funnel, care del
ivery, and RCM.
• Meet and exceed organizational targets across pipeline development, lead conversion, patient activation
, and retention.
• Investigate operational breakdowns to identify root causes and implement durable, scalable processes to pr
event recurrence.
• Direct the end-to-end patient funnel from initial contact through onboarding, advocate and clinician encounters, ongoing engageme
nt, and retention.
• Monitor speed-to-lead, channel economics, and pipeline quality, conducting continuous experiments to guide operational improvements and
product decisions.
• Build and optimize advocate operations, overseeing capacity planning, staffing models, service-level agreements, productivity metrics, quality assurance (QA), a
nd advocate tooling.
• Partner with technical and product teams to integrate AI into core operational workflows, including call QA, summarization, documentation, follow-ups, RCM, credenti
aling, and reporting.
• Evaluate AI initiatives against key operational benchmarks to ensure gains in cost efficiency, team capacity, operational quality, conversion rates, and
patient satisfaction.
• Safeguard the patient experience by monitoring critical service moments and closing operational loops on dropped calls, missed handoffs, delayed follow-ups, and unr
esolved patient issues.
Required Qualifications
• 7+ years of operations experience within a telehealth, tech-enabled care, or consum
er healthtech organization.
• Proven track record of managing functional leaders and mu
ltidisciplinary departments.
• Direct experience owning an end-to-end patient funnel, with deep expertise in managing stage
-by-stage conversion metrics.
• Hands-on experience operating contact centers or high-volume care operations, including staffing models, ser
vice levels, and QA standards.
• Direct operational experience with revenue cycle management (RCM), credentialing,
or payer enrollment processes.
• Demonstrated capability in adopting and deploying AI-driven syste
ms within operational workflows.
• Strong quantitative and analytical acumen with the ability to diagnose operational issues through
data and execute rapid solutions.
• Demonstrated success navigating high-ambiguity, high-velocity environments with the ability to prioritize and exec
ute beyond standard working hours.
• Strong written and verbal communication skills across diverse audiences, from individual patients to
health plan contracting
executives.
Preferred Qualifications
• Experience working
with Medicare or Medicaid populations.
• Experience operating within early-stage organizations scalin
g from Series A through Series C stages.
• Experience managing contact center operations specifically
tailored to senior patient demographics.
• Prior direct collaboration with executive leadership or company founder
s within a high-growth hea
lthcare company.
Equal Opportunity Employer
The organization is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without rega
rd to background or protected characteristics.

Work arrangement
Yes