(1113715) Business Process Analyst

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst (Dealer ERP / Dynamics 365) to join our team in your choice of our Phoenix, AZ, Dallas, TX, Chicago, IL or Peoria, IL office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
This role owns the end-to-end business processes for the dealer ERP program, translating dealer needs into validated, documented requirements against Microsoft Dynamics 365 capabilities. The Business Process Analyst works closely with North American dealers, product teams, business stakeholders, and implementation partners to lead discovery workshops, refine requirements, and support solution design decisions. Success in this role depends on real-time engagement during U.S. business hours, frequent direct access to dealer subject matter experts, and the ability to participate in on-site workshops and process validation sessions as needed, given the complexity of dealer operations and the fast-moving, iterative nature of requirements development.
Key Contributions & Responsibilities
Owns the end-to-end (E2E) business processes as defined by the Business Process Catalog (BPC)
Defines detailed business processes across Levels 4–6, including process flows down to the L5 level
Works with dealers to generate and document requirements based on defined business processes
Partners with product teams to determine fit/gap against Dynamics 365 capabilities, and validates gap solutions with dealers
Leads dealer discovery workshops, preparing materials and questions, and delivers solution demos to support dealer education and discovery
Secures dealer sign-off on Functional Design Documents (FDDs)
Sources insights from the Dealer Advisory Board (DAB)
Maintains the Mavim repository, including process flows, documentation, and operational playbooks
Coaches dealers on Dynamics 365 and the dealer ERP platform suite
Conducts business process modeling, analysis, and continuous improvement
Team Structure & Work Environment
Hybrid work model: 3 days per week onsite, based out of your choice of our Phoenix, AZ, Dallas, TX, Chicago, IL or Peoria, IL office
Extensive, day-to-day collaboration with North American dealers, product teams, business stakeholders, and implementation partners
Serves as the primary interface between dealers and the product organization, requiring real-time engagement during U.S. business hours and immediate responsiveness
Participates in on-site workshops and process validation sessions as needed
Requirements
Education & Experience Required
Bachelor's degree, or certification in Finance or Accounting
AND 2–4 years of relevant experience
Required Technical Skills
Experience with Microsoft Dynamics 365 or similar ERP platforms
Experience working with global stakeholders and customers
Proficiency with business process modeling tools (e.g., Mavim)
Soft Skills
Workshop facilitation and stakeholder alignment
Strong communication and documentation skills
Ability to translate business needs into system requirements
Analytical and structured thinking
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary Expectations: $57,000-62,000 annually

Work arrangement
No