Customer Service Representative

NO TECHNICAL BACKGROUND ONLY BPO EXPERIENCE AND FRESHER APPLY 8483941421 TECH MAHINDRA.
Company Description A to Z Recruiters is a staffing and talent solutions organization focused on connecting employers with skilled professionals across various industries. The company supports clients in building strong teams by identifying candidates who align with their operational needs and workplace culture. A to Z Recruiters emphasizes professional growth, clear communication, and responsive support throughout the hiring process. Team members work in a collaborative environment with opportunities to learn from diverse roles and sectors.
Role Description The Customer Service Representative is a full-time, on-site role based in the Pune Division. The role involves handling incoming and outgoing customer inquiries via phone, email, or chat, resolving issues, and providing accurate information about products and services. The individual will document interactions, track requests, and follow up to ensure timely resolution and high customer satisfaction. Day-to-day tasks include maintaining service standards, escalating complex concerns when necessary, and contributing feedback to improve customer experience processes. The representative will also collaborate with internal teams to ensure consistent communication and support.
Qualifications
Ability to provide high-quality customer service and maintain strong customer satisfaction.
Experience in customer support and managing day-to-day customer interactions.
Skills in enhancing customer experience through clear communication and problem-solving.
Background working as a Customer Service Representative or in similar customer-facing roles.
Strong verbal and written communication skills in English; additional local languages are an advantage.
Ability to remain calm under pressure, manage multiple inquiries, and prioritize tasks effectively.
Basic computer proficiency, including CRM or ticketing systems, email, and office applications.
Minimum high school diploma; a degree in business, communications, or related field is preferred.

Work arrangement
No