Customer Success Enablement Manager

This role is based in our Penang, Malaysia office.
Role Overview
We are looking for a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally, contribute to AI innovation and gain valuable experience in customer success.
Key responsibilities include:
Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.
Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
Contribute to the overall success of client retention and renewal efforts.
Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
Maintain outcome-based CS templates, playbooks, and reusable automations to consistently scale outputs.
Track and communicate the status of activities using a workflow management tool.
2-3 years’ experience in Customer Success, or Sales/RevOps with a track record of improving productivity and outcomes;
Continuous learner with a strong interest in exploring emerging AI capabilities and assessing their fit for Customer Success use cases to drive performance and scale;
Excellent written and oral communication skills and proficiency in using data in communication;
Proficiency in Microsoft Excel, PowerPoint & Word;
Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData);
Proven troubleshooting and problem-solving skills; and,
Attention to detail, sense of urgency, and passion for Customer Success.

Employment type
Full-time

Work arrangement
Hybrid