Senior Business Analyst

Business Analyst – Digital Banking / Wealth / Contact Centre
Experience: 8–15 Years
Location: Delhi/Mumbai/Pune/Hyderabad/Bangalore
Job Summary
We are looking for an experienced Business Analyst with strong expertise in Digital Transformation, Digital Banking, Wealth and Contact Centre journeys.
The candidate should have experience working with senior business stakeholders, analyzing and improving digital journeys, and owning requirements through end-to-end project implementation.
Key Responsibilities
Analyze, evaluate and improve Digital Transformation initiatives across banking.
Work closely with senior business stakeholders to understand business needs, define requirements and translate them into actionable solutions.
Own requirements and support end-to-end project implementation.
Analyze Wealth digital journeys across Mobile and Web platforms.
Work on Digital CCT / digital customer journeys for retail banking customers, preferably with experience in at least 2 full-cycle implementations.
Analyze and support Retail Banking Contact Centre and CCaaS initiatives.
Work closely with technology, product, analytics and business teams.
Support Agile delivery through JIRA and Confluence.
Participate in requirements gathering, analysis, prioritization, UAT and stakeholder discussions.
Ensure business requirements and expected customer journeys are aligned with the delivered solution.
Mandatory Skills
8–15 years of experience with strong core Business Analysis experience.
Strong experience in Digital Transformation / Digital Banking.
Experience with Wealth and Mobile/Web digital journeys.
Experience with Digital CCT for retail banking customers.
Experience in at least 2 full-cycle Digital CCT implementations.
Strong understanding of Retail Banking Contact Centre and CCaaS environments.
Experience with Genesys CX Migration.
Strong Agile experience.
Hands-on exposure to JIRA and Confluence.
Strong stakeholder management and communication skills.

Work arrangement
No