Live opening · Posted 7 days ago
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Project Manager – Digital Banking / Wealth / Contact Centre
Experience: 8–15 Years
Location: Delhi/Mumbai/Pune/Hyderabad/Bangalore
We are looking for an experienced Project Manager with strong expertise in Digital Transformation, Digital Banking, Wealth and Contact Centre transformation.
The candidate should have proven experience managing end-to-end implementation of digital initiatives, working with internal, external and business stakeholders, and delivering complex Agile programs.
Key Responsibilities
Lead and deliver multiple Digital Transformation projects from initiation through implementation.
Own end-to-end project delivery, including scope, timelines, dependencies, risks, issues and stakeholder communication.
Manage internal, external and business stakeholders throughout the project lifecycle.
Drive implementation of Wealth digital experience journeys across Mobile and Web.
Lead implementation of Digital CCT journeys for retail banking customers, preferably with at least 2 full-cycle implementations.
Lead Retail Banking Contact Centre and CCaaS transformation initiatives.
Manage implementation involving Genesys CX Migration or similar Contact Centre platforms.
Coordinate with product, technology, business, analytics and vendor teams.
Drive Agile ceremonies, sprint planning, execution and delivery.
Lead PI (Program Increment) Planning and ensure alignment across Agile teams.
Track project progress, dependencies, risks and delivery milestones.
Ensure successful implementation and adoption of digital customer journeys.
Mandatory Skills
8–15 years of experience with strong core Project Management experience.
Proven experience implementing Digital Transformation projects.
Strong Digital Banking experience.
Experience implementing Wealth digital journeys across Mobile/Web.
Experience implementing Digital CCT journeys for retail banking customers.
At least 2 full-cycle Digital CCT implementations.
Strong experience with Retail Banking Contact Centre and CCaaS.
Hands-on understanding of Contact Centre environments.
Experience with Genesys CX Migration or similar tools/platforms.
Experience in one or more of:
IVR,CCaaS,Omnichannel Delivery Agent Assist,Data & Analytics,BM/MI and KPI tracking/reporting,Chatbot / Voicebot,NLU,LLM / GenAI
RM Chat / WhatsApp
Genesys Cloud
Strong Agile experience.
Strong JIRA and Confluence exposure.
Strong PI Planning capabilities.
Strong understanding of Agile methodologies and ways of working.
Excellent stakeholder management and communication skills
Work arrangement
No
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